Ford

71 Marsh Rd.
Directions East Rochester, NY 14445

  • Sales: (888) 403-3840
  • Service: (888) 285-6282
  • Parts: (888) 406-0269

Meet Our Staff


Click on one of the people below to find out more information.

  • Kitty Van Bortel

    Click here to learn more about Kitty


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  • Ruth Perrin
    Assistant to the President

    "I work for Kitty because she is the one of the most kind, honest and fair people I have ever met."

    As Kitty's assistant, Ruth is the go-to person when you need to get in touch with Kitty or check her schedule. Ruth spent six years as a Sales Consultant and Manager in the communications industry before turning to the automobile industry. Her automobile industry experience includes time as a salesperson, finance manager and sales manager before taking on the role of Assistant to the President. Customer service is Kitty's number one priority, so that's Ruth's first priority as well-and she means it when she says, "Don't hesitate to call me when you need help!"

    When she's not serving Van Bortel customers (since 1996), Ruth enjoys snowmobiling with the family, cross-country skiing, biking, walking the family Golden Retriever and reading.

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  • Fran Butera
    General Manager

    "Howard Van Bortel called me once a month for three years to get me to work for Van Bortel Ford. The Van Bortels' reputation as a great business finally convinced me to come here."

    Fran came to Van Bortel Ford in 2004, after 18 years with another Ford dealership. Her job responsibilities range from payroll and accounts receivable to human resources and financial statements. The mother of three sons, Fran lives in Greece and enjoys time with her large extended family.

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  • Maureen Nunn
    Customer Relations

    "I wanted to work for Kitty because of her reputation for customer satisfaction."

    Maureen came to Van Bortel Ford in 2004 with 40 years of customer service experience. She enjoys meeting and greeting new people and working in this field is a perfect fit for her and our customers.

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  • Allen Hawkins
    New Car Sales Manager

    Allen has been with Kitty since the dealership opened in 2001 and has been in the Ford business for over 20 years. Allen is a Victor native and when he is not working enjoys many outdoor sports including biking, canoeing and hiking. He finished the ADK 46 in 2008 and is currently training for the ADK Classic and the Ninety Miler in the fall of 2011.

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  • Lee Daubenspeck
    Sales Manager

    Lee graduated from RIT with a Bachelors of Science degree in Food, Hotel and Restaurant Management. That led him to South Carolina for 2 years to work at the Hyatt Regency as the Banquet Manager. He eventually moved to Rochester to start working for Fox Ford as a Salesperson and has stayed in the Automobile Industry since 1994. Lee's resume includes experience as a Sales Manager, General Manager and Business Manager. He was hired the day Kitty opened the doors in 2001. On his free time, Lee enjoys hunting, fishing, cooking and spending time with his family.


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  • Mark Hawkins
    Delivery Specialist


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  • Paul Bowers
    Sales Consultant

    "Having been in the business for a long time, I heard all the good things about Kitty. Her reputation, the way she does business… I tried to get into this dealership for a long time."

    A Van Bortel Ford sales consultant since the dealership opened in 2001, Paul brings nearly two decades of auto sales experience to Van Bortel customers. Kitty recognized Paul as the Employee of the Year in 2012. He's a Gananda resident with his wife and two children, and when he's not working, Paul is playing volleyball, training for his pilot's license, and enjoying watching his son's hockey games.

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  • Steve Miller
    Sales Consultant

    ""Kitty is the best Ford dealer in the U.S. and I love working here!""

    Steve grew up in Fairport and now lives in Farmington with his wife and 3 young children. When Steve started at Van Bortel Ford in the summer of 2005, he brought with him 5 years restaurant managerial experience while attending SUNY Geneseo College and 1 year of automotive sales experience. Steve enjoys hiking in the Adirondacks and spending time with his family.

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  • Claxton Wells
    Sales Consultant

    "Give me an opportunity to earn your business by coming down to Van Bortel Ford today."

    Claxton has been proudly serving the Rochester community since 2005 as a Certified Ford Sales Consultant and joined Van Bortel Ford in 2010. His philosophy is simple; give the customer the attention they deserve, treat them like family, and be open and honest. When he's not serving his customers, Claxton enjoys spending time with his family and church affiliations.

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  • Christin Lanzalaco
    Sales Consultant
    (585) 222-2235

    Christin joined the Van Bortel Group in 2006 working as an intern at Van Bortel Subaru. After graduating from SUNY Fredonia in 2008, she started full time with Van Bortel Ford as a sales consultant. Christin enjoys snowmobiling in the Adirondacks and spending time with family.

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  • Jerry Reyes
    Sales Consultant


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  • Matt German
    Internet Sales Consultant

    "I knew of Kitty's great reputation and the outstanding customer service, I love cars and always wanted to be in sales so I came to Van Bortel."
    Right after graduating from Alfred University with a Bachelor's Degree in Communication Studies Matt joined the Van Bortel Ford sales team as a Social Media and Internet Consultant. He likes to work on his cars, snowboard, kayak, jet ski, and mountain bike.

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  • Bryan Zemaitis
    Business Manager

    Bryan brings his 6 years of Automotive Sales and Management experience to Van Bortel Ford in 2010. He lives in Spencerport, enjoys basketball and track sports. While he attended college (MCC & Roberts Weselyn) he competed in the US National Track meet for the triple jump and was ranked 13th in the nation.


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  • Jake McClelland
    Business Manager

    In June of 2010, Jake joined the sales department of Van Bortel Ford bringing with him 5 years of sales experience. He enjoys recording acoustic music, spending as much time as he can in the great outdoors and with his wife and two children. 


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  • George Lunney
    Fleet Sales


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  • Tom Anne
    Service Manager

    "I decided to work here because of the technical knowledge and integrity of our technicians and staff."

    Tom joined Van Bortel Ford in 2003, bringing with him 17 years of experience at Goodyear as a salesperson and store manager. He enjoys golfing, sports and spending time with his family.

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  • Steve Malin
    Shop Foreman


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  • Steve Rupel
    Certified Senior Master Technician/Shop Foreman

    In 2007 Steve joined the Van Bortel Ford service team, bringing with him 3 years of service technician experience and training from the Ford Factory Technician School and Universal Technical School.



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  • Doug Hicks
    Service Advisor


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  • Rocco Pellegrino
    Service Advisor


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  • Yanni Psomiadis
    Service Advisor


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  • Kelly Diakogiannis
    Service Appointment Coordinator

    "I bought a car from Simo in 2012 and I just couldn't believe how hard he worked to make me completely satisfied.  They go the extra mile with their customer service skills.  He made such a good impression on me and my family that from then on I knew I wanted to work for this company."
    After attending dog grooming school and working in that business for a year, Kelly began work at Van Bortel Ford in 2012. She has two dogs (very clean and groomed) and two cats and works at her family's restaurant in her spare time to help out.

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  • Tom Brownyard
    Quick Lane Service Advisor

    "I came to work at Van Bortel Ford because of it's outstanding reputation, and now that I'm here it has all proven true!"

    In 2011, Tom brought 29 years of Ford Service Advisor and Assistant Service Manager experience to the Van Bortel Ford service team. When he's not working, Tom spends his free time camping and with his grandkids.

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  • Ryan Miller
    Service Advisor

    My brother as well as my brother-in-law both work for Kitty and they always said that it's a great place to work - and I agree. I began working at the Ford store in 2013.
    Prior to Vanbortel I was a retail/ supervisor for 4 years.
    Most of my free time is spent playing music with my band.

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  • Scott Byers
    Service Dispatcher

    In May 2010, Scott joined the Van Bortel Ford Service Team bringing with him 23 years of Ford Service Manager experience and 12 years of Parts Manager experience.


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  • Mike Lusk
    Certified Senior Master Diesel Technician

    Mike joined the Van Bortel team in 2009 after graduating from the Alfred State College Diesel Technician Program.

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  • George Huss
    Technician


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  • Brad Gattelaro
    Certified Senior Master Technician

    "I love working for Van Bortel Ford!"

    Brad joined Van Bortel Ford in 2002 to continue utilizing his 18 years of automotive expertise, which includes 7 years as a Ford technician.

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  • Andy Smith
    Technician


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  • Greg Gustafson
    Technician


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  • Eric Heberle
    Technician


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  • Rick Knaak
    Technician


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  • Anthony Rossotti
    Technician


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  • Aaron Bonner
    Technician


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  • Cody Kay
    Technician


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  • Chris Dewandel
    Technician


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  • Mike Bissanti
    Technician


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  • Eric Leeper
    Warranty Administrator


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  • Mark Henning
    Parts Counter Representative


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  • Jim Stahl
    Parts and Service Director

    "I had a much better feeling about the people at Van Bortel than I'd had at other dealerships. Looking back, it was an easy decision to make the move."

    With more than 14 years' experience in Ford parts management before joining Van Bortel when the dealership opened in 2001, Jim has an unusually firm grasp of the pieces that make Fords work. A Naples native, he lives in Canandaigua with his wife and son, and flies small airplanes when he is not at Van Bortel. He also enjoys restoring antique automobiles, and owns a 1930 Studebaker and a 1963 Cadillac convertible, among other classics.

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  • Bill Traver
    Parts Counter Representative


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  • Ron Smith
    Parts Counter Representative


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  • Glen Wilmot
    Parts Manager

    Glen joins Van Bortel Ford in 2010 with 30 years of parts and management experience. He lives in Greece with his wife and 2 young children with whom he spends his free time.


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  • Brett Meister
    Wholesale Parts Sales


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  • Gus Behner
    Shipping/Receiving


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  • Sam Mulberry
    Wholesale Parts Sales


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  • Rich Murray
    Certified Senior Master Technician

    Rich has been a Certified Senior Master Technician since 2006 and a service technician with 15 years experience (11 as a Ford technician) when he began working for Van Bortel Ford. He owns a home in Webster and is currently remodeling it in his free time. His first child is due to arrive in 2011.


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  • Jay Fullerton
    Retail Delivery Coordinator

    Jay brought 14 years of Automotive Parts and Service experience to Van Bortel Ford in 2010. He lives in Bloomfield and enjoys working around the house. In his free time, his hobby is assembling and collecting model cars. Kitty recognized Jay as Employee of the Year for 2011.

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  • Karen Ann Farruggia
    Service Appointment Coordinator

    "I relocated to this area and thought working here would be a great opportunity."
    When Karen joined the Van Bortel service team in 2011, she brought with her automotive experience in sales appointments, reception, lease paperwork, cashier, service appointments, general office work and customer service/relations.

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  • Krista Jablonsky
    Cashier/Receptionish


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  • Mike Brock
    Lot Manager


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  • Mike Tiss
    Office Manager / CPA

    "Kitty's reputation attracted me to this job. She is a very honest person."

    Mike joined Van Bortel Ford when the dealership opened in 2001, with decades of experience working for other Ford dealerships. A Certified Public Accountant (CPA), Mike handles the accounts payable and works with Van Bortel vendors. He lives in Penfield, although he grew up in Florida-he takes advantage of the many cultural offerings in our area as a patron of the theater, art museums and other attractions.

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  • Christina Zemaitis
    Accounts Receivable

    "I chose to work for Van Bortel because they care about their customers, really!  I have been in customer service for years and felt that the way they take care of their customers should be that way everywhere.  It was a perfect fit for me."
    Prior to working for Van Bortel Ford in 2010, she worked at Fairport Ford for several years doing various jobs such as reception, accounting and cashiering. Christina and her wonderful husband have 2 small dogs named Rue and Lola.  In her free time, she loves running and spending time with her husband.

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  • Pam Rockwell
    Accounts Payable


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Maureen Nunn - 2014 Employee of the Year



Michael Tiss - 2013 Employee of the Year



Paul Bowers - 2012 Employee of the Year



Jay Fullerton - 2011 Employee of the Year



Fran Butera - 2008 Employee of the Year

Meet the dedicated staff members of our sales, service, and financing teams here at Van Bortel Ford

At Van Bortel Ford, we're big believers in the power of teamwork. After all, Ford's array of dynamic vehicles aren't built by just one person, and it's certainly not a one-person job to run our East Rochester, NY dealership. Luckily, we have a team of talented individuals here at Van Bortel Ford, all of whom are dedicated to delivering the best customer service experience possible to drivers all over the greater Rochester, NY area.

From the moment you set foot in our Ford dealership here in East Rochester, our sales staff will be on hand to attend to your every need. No matter what you're after, whether it's one of our latest Ford models or want to save some money with one of the many tried-and-true used cars, trucks, crossovers, and SUVs for sale, our friendly, experienced sales staff will gladly help you to find your ideal vehicle in our expansive selection. Best of all, once you've found the perfect model to suit you and your family's needs, our team in the Van Bortel Ford finance center can easily help you to secure a Ford lease or car loan that fits your budget.

Of course, providing a wide array of attractive vehicles to choose from is just one of the things we do here in Van Bortel Ford. In fact, we're committed to forging a business relationship with our customers that goes well beyond the sale. We pride ourselves on being one of the premier Ford service centers in the greater Rochester, NY area, and with our highly trained service technicians and comprehensive inventory of Ford-approved Motorcraft parts, there's almost no maintenance or repair job that we're not well-equipped to handle.

So, if you'd like to experience the unparalleled degree of customer service offered by our staff here at Van Bortel Ford, all you need to do is pay us a visit.  Feel free to stop by our East Rochester, NY Ford dealership any time and let us show you all that we have to offer today!

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